Returns

We do our best to ensure all of our customers enjoy a happy shopping experience with Crown Supplies however occasionally you may need to return an item you have bought from us. To arrange a return, please contact us at the telephone number or address on your invoice, or by email, stating reason for the return, you will then be issued with a return number.

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full; however the delivery costs originally paid are non-refundable unless your entire order is cancelled within seven (7) working days of receipt of goods. You will be responsible for the cost of returning the goods to us.

If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you gave written notice of cancellation.

To cancel an order you must return the goods to us straight away. We will endeavour to accept all returns; returns don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you. The goods are returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned to us. Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective or not fit for purpose, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund is payable to you, we will use the same method used by you to pay for your order.

Return your items to:

The Returns Department,
Unit 3, Vulcan Road North,
Norwich,
Norfolk,
NR6 6AQ

We always recommend that you return your items via registered post.